Reconhecimento

Awarded at the “Banking & Finance Awards” for the second year running by the renowned British magazine “Global Brands Magazine”.

According to Rankia, this award is given to the entity that demonstrates an exceptional commitment to customer satisfaction and support in the financial sector. This recognition underlines the importance of high quality customer service, emphasizing the broker's ability to offer fast, effective and personalized responses to its clients' needs, thus setting a standard of excellence and trust in the industry.

Short-listed in Shares (2nd place); FOREX (2nd place); Options and Futures (3rd place).

With the SEO project, carried out in partnership with WhyArticulate, Banco Carregosa generated an impressive increase of +128% in organic traffic (SEO), consolidating the Bank's position as a digital benchmark in the private banking sector, Top Affluent and Trading Online. Through on-page optimization strategies and highly targeted content, the project attracted a qualified audience, reflected in a significant growth in new users and a substantial improvement in the conversion rate. This success highlighted Banco Carregosa in the digital environment, effectively attracting value-added clients.

Highlight of the Client satisfaction study carried out in 2024, which shows that Banco Carregosa has evolved favorably among the various criteria analyzed. Please refer to the document “Distinctive Factors and Differentiating Aspects”.

The Bank has once again been recognized by RANKIA, which rates Banco Carregosa 9/10. It highlights the wide range of products on offer; an excellent option for more experienced investors and traders wishing to trade less common products; an extremely solid banking entity that has been operating in the market for over a century and the customer service on offer, as well as the availability of an advice and monitoring line for investors.

Distinguished by the British magazine “Global Banking and Finance Review”. An award that recognizes the unwavering commitment, over the last decade, to excellence, innovation and client-centered service, which has allowed Banco Carregosa to stand out in the Private Banking sector, with a high level of satisfaction from clients looking for personalized and comprehensive financial solutions. This combination of factors has strengthened the reputation, increased brand recognition and contributed over the last decade to the affirmation of Banco Carregosa as a Wealth Management benchmark in Portugal. 

In Banco de Portugal's “Evolution of Banking Customer Complaints - 1st half of 2023” report, the Bank is among the few credit institutions for which there are no representative complaints - considering the vast majority of entities in the market - in the “Bank Deposits” and “Consumer Credit” account areas. Also noteworthy is the CMVM's “Report on Complaints 2023”, in which Banco Carregosa is once again among the financial institutions with the fewest complaints received by this supervisory body.

We would also like to highlight the Client satisfaction study carried out in 2023, which shows that Banco Carregosa, among several criteria analyzed:

xi. Its clients are highly likely to recommend its products and services to a friend or family member, with the NPS (Net Promoter Score) maintaining the high levels obtained consistently since the past and in both segments, Private Banking and Savings and Investment;

xii. It is distinctive in the market compared to its competitors in terms of various differentiating attributes, including: the relationship of trust with the Private Banker; the proximity and speed of response services; the security related to integrity; the reputation and notoriety of the brand; the solidity of the bank;

xiii. The products most sought after by our customers are: Trading (financial instruments and GoBulling Pro platform); Term Deposits; Investment Funds; Consulting and Asset Management;

xiv. Investment support services such as specialized information, seminars, webinars and thematic workshops are also highly valued;

xv. The Bank's portfolio management stands out for the quality of its management team, its profitability (track record) and the quality of its risk/return ratio (Sharp index). The management philosophy/process and pricing are also valued;

xvi. The overall satisfaction and Recommendation (NPS) levels of Banco Carregosa's Portfolio Management improved in the Private Banking segment;

xvii. Around 99% of clients in the Private Banking segment and more than 80% in the Top Affluent segment say that the services offered by Banco Carregosa are adjusted to their current savings and investment needs;

xviii. More than 50% of respondents in both segments say that Banco Carregosa is their main savings and investment bank.

The studies and recognitions under the responsibility of DECO PROteste are highlighted:

vi. Study “The best brokers for investing in the stock market?”. In an evaluation based on 3 transaction scenarios: exclusive investment in Portugal; global investment, for those looking for other markets; and intensive trading, for those who invest more frequently, Banco Carregosa, in most of the scenarios analyzed, is, based on the protocol signed, in the top tiers of competitiveness, having even been considered, for investors interested in national shares, which regularly pay a high dividend, the best choice.

vii. In scenarios where investors wish to invest in other types of assets, such as funds, deposits, PPRs, among others, DECO PROteste considers it interesting to look at the most competitive national banks, which offer a wider range of investment services, such as Banco Carregosa's GoBulling.

viii. In the “Banking Client Satisfaction Level Study”, article in DECO PROteste magazine “Pleasing is not for everyone”, Banco Carregosa obtained a 7.9/10 rating (Very Satisfied), which makes it the 4th most satisfied banking institution in Portugal.

ix. In the study “What is the best bank to invest in?”, DECO PROteste carried out an analysis to determine the “best bank to invest in”. An analysis that aimed to provide “a global view and find the bank that guarantees the best compromise between costs, range of products and customer satisfaction”, Banco Carregosa is in 4th place in overall market satisfaction, 5th place in the “Current Accounts” category and absolute winner in the “Brokerage” category. The Bank also stands out for not having any complaints, ranking as the winner (ex-aequo) in this category.

x. GoBulling Pro, through the brokerage protocol signed with DECO | Proteste, is considered the “right choice” among national operators in the Portuguese market.

Nominated, having been short-listed, among 3 market players, in Shares (2nd place); ETFs (3rd place); CFDs (2nd place) and Futures and Options (3rd place).

Banco Carregosa was awarded in the "Rankia Portugal 2022 Awards".

Reference to the report “Evolution of Banking Client Complaints - 1st half of 2022”, by Banco de Portugal, in which Banco Carregosa appears among the few credit institutions that were not the target of any complaints in the areas of Bank Deposit accounts. Likewise, in the CMVM's “Report on Complaints and Requests for Information 2022”, Banco Carregosa is once again among the financial institutions with the fewest complaints received by this supervisory body.

We would also like to highlight the Client satisfaction study carried out in 2022, which shows that Banco Carregosa, among several criteria analyzed:

i. Its clients are highly likely to recommend its products and services to a friend or family member; the NPS (Net Promoter Score) increased considerably compared to 2021 in both the Private Banking and Savings and Investment segments;

ii. It is distinctive in the market compared to its competitors in terms of various differentiating attributes, including security, reputation, brand awareness, proximity services and speed of response and the relationship of trust with Private Bankers;

iii. The products most sought after by our customers are trading (financial instruments and the GoBulling Pro platform), investment funds, asset management and savings products such as term deposits. Services such as investment advice and information are also highly valued;

iv. The Bank's portfolio management stands out for the quality of the management team, the management process/philosophy and profitability;

v. More than 50% of respondents, from both segments, say that Banco Carregosa is their main savings and investment bank.

The market studies and recognitions under the responsibility of DECO | PROTESTE are also highlighted:

iv. Study “Which is the best bank to invest in?”, in an assessment of 17 banks in two dimensions. On the one hand, the competitiveness of the offer, reflected in the rates offered, the associated costs and the range of products offered to the consumer. On the other hand, customer satisfaction, which is the result of the annual survey on banks and banking products carried out by DECO Proteste. In the final overall ranking, Banco Carregosa reached the podium with a bronze medal (ex aequo), standing out as the absolute winner in the Brokerage category and as one of the institutions in the market with the best customer complaint rates;

v. In the “Estudo Nível Satisfação Cliente Bancário” (Banking Client Satisfaction Level Study), article “Custos do nosso descontentamento” (Costs of our dissatisfaction) by Dinheiro Direitos magazine, Banco Carregosa obtained a 7.8 rating (Very Satisfied), which translated into the 5th best position in the market;

vi. GoBulling Pro, through the brokerage protocol signed with DECO | Proteste, continues to be considered the “right choice” among national operators in the Portuguese market.

Award received at “BrokerChooser”.

Award received at the “FX Markets e-FX Awards”.

Award received at the FX Markets Best Banks Awards.

Award received in “Finance Magnates”.

Having been short-listed, among 3 market players, in ETFs (3rd place); CFDs (2nd place) and Investment Funds (2nd place).

In the “Rankia Portugal 2021 Awards”.

Innovation Award at the “HFM Hedge Fund Asia Awards”.

Award received at the “ForexBrokers Annual Review”.

Also noteworthy is the Client satisfaction survey carried out in 2021, which shows that Banco Carregosa, among several criteria analyzed:

i. Its clients are highly likely to recommend its products and services to a friend or family member;

ii. It is distinctive in the market compared to its competitors in terms of various differentiating attributes, including: Trusting relationships with Private Bankers; Proximity and rapid response services; Access to exclusive or tailor-made (flexible) solutions; Security related to the Bank's integrity, reputation and solidity. Also valued as distinctive core values for the Top Affluent Client segment are the skills in asset management translated into results and also the high levels of Banco Carregosa's brokerage service, which includes the GoBulling Pro electronic trading activity;

iii. More than 90% of clients in the Private Banking segment (around 85% in Top Affluent) say that the services offered by Banco Carregosa are adjusted to their current savings and investment needs.

The market studies and acknowledgments under the responsibility of DECO | PROTESTE are shown below:

i. “Estudo Nível Satisfação Global Cliente bancário”, by Dinheiro Direitos magazine, in which Banco Carregosa obtained a rating of 7.9 (Very Satisfied), which translated into the 4th best position in the market (ex aequo);

ii. Study “How to choose the best Term Deposit”, in which Banco Carregosa, in the binomial “interest rate” vs. “Quality index”, presents itself to the market with a rating of 78 (Very Good) in terms of satisfaction with the Bank's term deposits and a quality indicator of 77 (Very Good) calculated on the basis of client satisfaction levels and three solvency criteria (fulfillment of medium/long-term commitments; Transformation Ratio and Core Tier 1 Ratio);

iii. GoBulling Pro, through the brokerage protocol signed with DECO | Proteste, is considered the “right choice” among national operators in the Portuguese market.

Awarded at the "FX Markets e-FX Awards".

Awarded at the "Finance Magnates Awards".

Considered in the DECO Proteste and Proteste Investe study.

Banco Carregosa was identified in Banco de Portugal's report "Synopsis of Behavioral Supervision Activities" as one of the few institutions in the sector with relevance in the area of deposit accounts without any customer complaints.

By DECO Proteste's "Money and Rights" publication.

Awarded at the "HFMWeek Asia Hedge Fund Awards".

Awarded at the "ADVFN International Financial Awards".

Portuguese investors and savers distinguish Banco Carregosa with these two awards at the "Rankia Portugal 2019 Awards".

Awarded at the "ADVFN International Financial Awards".

Award received at the "HFM European Services Awards".

Award received at the "Finance Magnates London Summit Awards".

Award received at the "Sell-Side Technology Awards".

Award received at the "Banking Technology Awards".

Award received at "The 2017 Profit & Loss Readers' Choice Awards".

Award received at the "HFM Asia Hedge Fund Service Awards".

Awarded at the "FX Markets Best Banks Awards".

Awarded at the "FX Markets e-FX Awards".

Award received at "The Banker Technology Projects of the Year 2017"

In 2014, for the third consecutive year, Banco Carregosa received this award in Portugal, from "World Finance" magazine.

Exame magazine, in association with Deloitte, awarded Banco Carregosa this prize, repeating the distinction given in 2012.

Awarded by the british magazine "World Finance", repeating the distinction given in 2012.

Awarded by the british magazine "World Finance".

In the "Medium or Small Bank" category, by the magazine Exame, which in association with Deloitte, scrutinizes the performance of banks and insurance companies in Portugal.

The "Business Success Stories - Businesses are succeeding online & driving economic growth", awarded GoBulling for the results in terms of ROI of the advertising campaigns carried out and measured in CPC (Cost Per Click), CPL (Cost Per Lead) and CPA (Cost Per Acquisition).