FAQ

There are five types of different balances in your account, as defined below: 

• Accounting balance - Balance, per date of movement, resulting from the difference between credits and debits. It includes all the movements of the same day and previous days
• Value Balance - Balance used for calculating interest. Includes all movements with value date of the same day or previous days.
• Available Balance - Balance that the client can freely move without being subject to interest owed or other charges. It may imply the prior closure of open positions in derivative instruments, since the potential capital gains and losses of these positions are considered and the margins required for them are not taken into account. The closing out of these positions may have an impact on equity and on the available balance itself, depending on the respective price realisation.
• Authorised Balance - Balance that the client can use even though it may be subject to interest owed or other charges.
• Authorised Balance for Purchases - Balance that the client can use to enter purchase orders.

Yes. The client can only freely move the available balance without being subject to interest owed or other charges.

There is no remuneration for checking accounts.

See Banco de Portugal leaflet – Bank Deposits: Rights and Duties.

To have access to homebanking you must hold a private account with Banco Carregosa, and have signed up when opening the account. If you have not done so, you can request access here indicating the account number, taxpayer number and date of birth.

When logging in you will have to provide your user ID, password, and multi-factor code if you have activated that option.

No. However, we recommend chenging your password regularly.

If you have forgotten your password or User ID, click here, fill in the details and wait for an email with instructions.

The Operations PIN is an additional security tool when performing operations on your account. You can change or deactivate it at any time via the menu Settings > Security. However, when executing financial transfers, this PIN is always requested. Deactivating the Operations PIN does not cancel Banco Carregosas security procedure of sending an SMS with a confirmation code.

Yes, and we recommend doing it periodically. To do this, you should go to Settings > Security.

Your password is personal and should not be passed on to third parties. In addition, when setting it, you must use:

* at least 8 characters;

* upper and lower case letters;

* numerals.

If you want to use special characters you must choose one of the following: "! @ # $ % ^ & * ( ) _ + | ~ = ` { } [ ] : ; < > ? , . / (space)".

The User ID is the identification of Banco Carregosa’s client that allows access to the online investment channel. If you have opened an account online, the User ID is sent to you at the end of the process via email; if the account opening process was done on paper, but you requested to sign up to Banco Carregosa’s website, you will receive an email with the User ID as soon as the account is approved.

Click here for more information on User ID.

If you want to increase the security of your account, you should activate the multi-factor code, which takes effect when you log in. After typing the correct username and password, a code is sent to your mobile phone, which is needed for you to successfully log in. You have three attempts to enter the code, if you exceed them, a new code will be sent via SMS.

The conditions set out in the Banks price list apply to access and use of homebanking.

You can click on My Account to check your personal data, associated email, your investor profile, as well as your account number, IBAN and BIC/SWIFT, which you can print if you wish.

Click on My Account > Balances and Movements to will find the value per sub-account and the movements made. For an overview of your position, click on Assets.

Click on My Portfolio > Portfolio to check the instruments and the portfolio value. On this page, you can filter by sub-account, and also sell/buy back an instrument.

Yes, via the menu Settings > Currency Management you can choose one of the following options:

• Convert every day the negative balances of financial sub-accounts in a currency other than the base currency of my account.
• Never convert balances from financial sub-accounts in a currency other than the base currency of my account.
• Convert every day the balances of financial sub-accounts in a currency other than the base currency of my account, regardless of whether they are positive or negative.

On Banco Carregosa’s website, you can access information on your account, including balances in cash and in financial instruments, operations performed and status of transaction orders you have ordered, as well as make internal, national and international transfers, subscribe to Deposits, invest in Mutual Funds, Shares, Bonds, ETFs and Warrants. In addition, you will find relevant reports and tax information. You can also subscribe to Banco Carregosa solutions, such as the GoBulling Pro platform via Settings > Platforms

Yes, for security reasons there are maximum amounts above which operations must be verified by your Manager.

Yes, if you have subscribed to a callable term deposit, you can go to My Portfolio > Portfolio and redeem it.

You can search for instruments via Trading > Instrument Search and place orders on such instruments. Also, in the menu Settings > Portfolios you can create portfolios made up of the products you wish to monitor. 

The My Operations menu has functionalities such as Order Management where you can consult and modify or cancel the orders placed. Also, the My Account > Activity History menu shows you all the activities performed.

Cant find the answer to your questions? Please contact us!

Make a SEPA transfer to one of your accounts with Banco L. J. Carregosa, S.A.

Send a cheque to our offices.

Send a cheque addressed to Banco L. J. Carregosa, S.A. indicating the account number to be credited.

For deposits in USD you should use the following account (indicating the account to be credited with Banco L. J. Carregosa, S.A.)

You can find it in the "My Account" menu on our website in the IBAN module. Alternatively, you can contact your Account Manager.

The NIB is made up of 21 digits, the first four of which refer to the financial agent code assigned by Banco de Portugal. From 1 February 2016 the IBAN became the sole identifier for bank accounts, putting an end to the NIB.

In the case of Portugal, the IBAN (International Bank Account Number), is composed of the NIB (Bank Identification Number), preceded by the country code (PT) and two control digits, which in the Portuguese case is always 50. Source: www.bportugal.pt/

The BIC, or SWIFT code, is the code that identifies the PSP (Payment Service Provider) in accordance with the ISO 9362 standard. The BIC code of Banco Carregosa can be found in the menu "My Account" on our website, in the IBAN module.

From 1 February 2016, clients must use the IBAN for all transfers (national and international) instead of the NIB.

The client can at any time ask Banco Carregosa to transfer the available financial balance, or part thereof, to another account. If you wish to transfer the balance to another account with Banco Carregosa or to another national institution (SEPA) you can use the Transfers module on our website.

For any further questions about transfers, please contact your account manager.

You can transfer securities from any financial intermediary to Banco Carregosa. To this end, you need to contact your account manager to obtain the transfer instructions which the other financial intermediary should use for the market where the securities are traded. Note that transfers of securities between accounts are only exempt from off-exchange fees if made between accounts with exactly the same account holders. Banco Carregosa appreciates the information that such a request has been made in order to monitor and inform you if a problem is detected. This information can be transmitted to us by any means: telephone, fax, email or other.

You can request the transfer of securities to any financial institution. To do so, simply contact us by any means: telephone, fax, email or other. Please note that transfers of securities between accounts are only exempt from off-exchange fees if they are made between accounts with exactly the same account holders.

You can order internal transfers, between Banco Carregosa accounts, and SEPA transfers, in euros. For other types of transfers, please contact your account manager or Banco Carregosa Customer Service.

Transfers requested by 3 p.m. are processed on the same day. When transfers are made between internal accounts, that is, when both accounts are with Banco Carregosa, the value date and the date of availability will coincide with the processing date. For all other domestic transfers and cross-border transfers in euros, the amounts will be credited no later than the working day following the date of processing.

In cross-border transfers in currency other than euro, funds are expected to be available no longer than the 3rd working following the transfer. However, given that Banco Carregosa uses payment service providers in cross-border transfers in currency other than euro, the credit value date and the availability date should be considered as the most likely dates, since Banco Carregosa cannot commit to the credit and availability dates to be assigned.

When you make a transfer, the transferred balance is credited to the demand deposit sub-account. When the amount transferred has already been credited to your account, you can order the transfer between the demand deposit and the GoBulling Pro sub-accounts, directly via homebanking using the Transfers module (Internal).

If you are unable to do so, please send an email to transferencias@gobulling.com.

When transferring securities to Banco Carregosa, please see the price list of the Bank of origin. However, Banco Carregosa will charge no costs to receive them if they are Euronext securities. If you wish to transfer securities from other markets, please contact us so we can inform you of the required procedures.

If you are transferring from Banco Carregosa to another intermediary, the costs indicated in the price list apply.

It is available for purchases from the moment of sale. However, in case of a time lag between the financial settlement date of the sale and the financial settlement date of the purchase, it may result in an unauthorised overdraft and fees may apply. Please see the price list and the current fees and expenses and interest rate brochure. The financial settlement of transactions concerning share transactions is reflected in the investors account after 3 working days (2 working days for the German Stock Exchange). For Forex this period is reduced to 2 days and in the case of CFDs the financial settlement of the transaction is made on the same day.

The investor should always try to make decisions based on the firm quotes of the various buy and sell offers that take place and try to limit the prices of the orders according to the prospects for the development of the security, as well as always control the execution thereof. Financial intermediaries cannot be held responsible for any possible poor disclosure of the primary stock exchanges where the respective assets are listed and the investor must be aware that there is a strong and high uncertainty in the price and quantity executed in orders without price limit when these reach the market.

You should contact your account manager regarding these operations.

To know the Policy on the execution and transmission of Banco Carregosa orders, please click here. 

The CFD (Contract for Difference) of a stock index is an OTC derivative (Over The Counter), and constitutes a financial product (in this case a Tracker), in which its price tends to replicate the fluctuations and movements of the respective underlying. Banco Carregosa is not a market maker and uses other credit institutions that quote this type of asset. This quotation takes into account essentially: (i) futures contracts with identical underlying, using those of closest maturity and with greater liquidity, weighted/adjusted by factors such as interest rate, fair value and/or spread basis; or (ii) statistical methods of a set of financial assets.

Moreover:

1. At the start of trading on a stock exchange session (market opening), the index price may different compared to the CFD, mostly due to the fact that the disclosure of such stock exchange does not yet contemplate the opening of all the securities that comprise it. In this case, the futures contract already incorporates the expectation of trading and its dividends. Despite possible differences, the correlation between the indices and their CFDs tends to be of about 99%.  

2. With regard to dividends, when the investor is long/buy or short/sold the stock index CFD(s), credit and debit adjustments may occur in their account respectively.

3. The charts disclose indicative quotes that correspond to the bid/ask on the asset. 

4. The potential result, and its reflection in the use of margin, varies for as long as the index futures contract is quoted (the times stipulated by the Futures Exchanges are considered). If there is a compulsory closing of positions as a result of excessive use of margin, orders are remitted to the market as soon as the respective stock exchange begins trading or shows that it is apt to do so. 

Note: Investors should take into account conservative margins in order to adjust for volatility and liquidity in the market.

To do so you will need to comply with the procedures set out in EU Regulation 648/2012 (EMIR). See more information about EMIR or contact your Private Banker.

If the service is unavailable due to Banco Carregosa’s fault, a fee or other charge applicable to the electronic means will be charged.

Otherwise, the charges for the channel used will be debited, as set out in the price list of financial products.

All investments carry risks. For more information on the different financial instruments and their risks, please refer to the information provided on the website.

Yes, you can give the order directly to the exchange operators, although the trading commission may be higher when orders are received that way. For more information, please see the price list.

If the service is unavailable due to Banco Carregosa’s fault, a fee or other charge applicable to the electronic means will be charged.

Otherwise, the charges for the channel used will be debited, as set out in the price list of financial products.

Just a few seconds. The type of Internet connection you have may affect the response time of the system. In general, the whole process is very quick.

In any financial intermediary you can do day trade, either by selling what you have already bought on the same day or by "buying back" what you have already sold.

Yes, by consulting the orders you can select the order you want to cancel.

You can transmit orders to multiple international markets, for various financial products such as equities, bonds and derivatives, using electronic platforms (GoBulling Pro) or a dealing desk.

By consulting orders you can check in real time if your order is:

In Processing: the order was received by Banco Carregosa, but has not yet been confirmed by the market and may be pending authorisation.

Sent: the order has been sent and is active on the market.

Changed: the order has been replaced and is no longer active.

Cancelled: the order has been cancelled by the user or has passed its expiration date.

Rejected: the order was not authorised or was not accepted by the market

Partially Executed: the order was only partially carried out.

Executed: the order has been fully carried out.

Depending on the marketplace/platform where you want to enter an order, you have the following options:

At The Close - Order that only participates in the closing auction and is cancelled if not fulfilled.

At The Opening - An order to the market that only participates in the opening auction and is cancelled if not carried out.

Day - Order valid until the end of the day.

Fill or Kill - Order that is only executed if fully carried out, otherwise it is cancelled.

Good Till Cancel - Order with maximum validity. On Euronext, the validity of these orders is 1 year.

Good Till Date - Order valid until the date indicated.

Immediate or Cancel - Order that is either executed immediately, even partially, or is cancelled.

The maximum period is 365 calendar days.

When this parameter is not met, the client introduces an order to the market. In other words, it buys or sells at the best price at a given moment, depending on the existing counter orders in the market. At times of volatility or for larger quantities, the price may be quite different from the price of the last trade.

When the price is met you enter a limit order. Thus you order a buy or sell at a maximum or minimum price, respectively.

A stop trigger order will only become active when a certain condition is met.

Sell stop orders, better known as Stop Loss, enable the investor to become a seller, according to the data entered (security, quantity and price) as soon as the market price reaches or falls below the trigger price.

In this case, the trigger price must always be lower than the last price and in the case of a limit price order, it must also be lower than the trigger price.

The buy stop orders, better known as Stop Limit, enable the investor to become a buyer, according to the data entered (security, quantity and price) as soon as the market price reaches or exceeds the trigger price.

In this case, the trigger price must always be higher than the last price and in the case of a limit price order, this will also have to be higher than the trigger price.

It is available for purchases from the moment of sale. However, in case of a time lag between the financial settlement date of the sale and the financial settlement date of the purchase, it may result in an unauthorised overdraft and fees may apply. Please see the price list and the current fees and expenses and interest rate brochure. The financial settlement of transactions concerning share transactions is reflected in the investors account after 3 working days (2 working days for the German Stock Exchange). For Forex this period is reduced to 2 days and in the case of CFDs the financial settlement of the transaction is made on the same day.

When you enter a buy order, if this parameter is filled, the order only goes to execution if the price of the last trade is equal to or less than the price indicated.

When you enter a sell order, if this parameter is filled, the order only goes to execution if the price of the last trade is equal to or higher than the price indicated.

The stop price must be lower than the last trade price when the buy order is being entered. In a sell order the price of the last trade must be higher than the stop price.

When this parameter is filled, the order only goes into execution if the minimum quantity is realised immediately. It must always be less than or equal to the quantity.

The apparent quantity is the portion of the order that is not visible in the order books. It should always be less than or equal to the quantity.

It is available for purchases from the moment of sale. However, in case of a time lag between the financial settlement date of the sale and the financial settlement date of the purchase, it may result in an unauthorised overdraft and fees may apply. Please see the price list and the current fees and expenses and interest rate brochure. The financial settlement of transactions varies according to the product and market where you are trading. You can find more information on the platform or by contacting us.

The investor should always try to make decisions based on the firm quotes of the various buy and sell offers that take place and try to limit the prices of the orders according to the prospects for the development of the security, as well as always control the execution thereof. Financial intermediaries cannot be held responsible for any possible poor disclosure of the primary stock exchanges where the respective assets are listed and the investor must be aware that there is a strong and high uncertainty in the price and quantity executed in orders without price limit when these reach the market.

You should contact your account manager regarding these operations.

Banco Carregosa will try to place on the website all the relevant information for determining the value of each security, as well as the proportions of each asset in an efficient portfolio according to certain criteria, but cannot advise the client on what they should buy or sell. The client may, however, request the management of their account.

The trading of margin products requires the constant monitoring of the respective positions. These instruments have a high risk factor if not properly managed. Gains can quickly turn into losses as a result of rapid price changes. Therefore, trading OTC financial assets and/or margin assets requires knowledge and good judgement.

Opening and maintaining positions in derivative instruments (e.g. CFDs, FX and Futures) requires the investor to maintain margins which are listed in the "Trading Conditions" of the GoBulling Pro platform. If the funds/assets in the account fall below these margins, the account will be subject to a margin call in order to deposit/transfer funds and/or partially/fully close positions held to cover said margins.

If the margin situation remains unchanged the system may compulsorily close all positions held in derivatives (it will not be partial) by following the sequence below:

1. At 50% you will not be able to open more positions that will encumber the margin.

2. At 75% a margin call will be sent.

3. At 90% a new margin call will be sent.

4. When close to 100%, the system informs you that margin positions will be closed.

These warning and closing messages will depend on normal market conditions and the preceding sequence may be quick if conditions are volatile, less liquid, or a combination of the two.

The trading of leveraged margin products (such as Futures Contracts, Options, CFDs, Forex and similar financial assets) may imply magnified potential and actual results. Due to the risk associated with these instruments, especially in abnormal market conditions (such as events affecting the normal development of the issuers activities), the loss is likely to be greater than the capital invested and, therefore, you should always monitor your positions and margin usage.

If the margin situation remains unchanged the system may compulsorily close all positions held in derivatives (it will not be partial) by following the sequence below:

1. At 50% you will not be able to open more positions that will encumber the margin.

2. At 75% a margin call will be sent.

3. At 90% a new margin call will be sent.

4. When close to 100%, the system informs you that margin positions will be closed.

These warning and closing messages will depend on normal market conditions and the preceding sequence may be quick if conditions are volatile, less liquid, or a combination of the two.

Since 1 August 2012 the purchase of shares in French companies has been subject to the payment of the "French Financial Transactions Tax" (FTT).

This tax is levied on the purchase of shares and similar operations of companies based in France, listed on any regulated European market, whose market capitalisation is more than one billion euros. The tax rate to be applied is 0.3% on the amount of the operation.

In accordance with the legislation, the "Financial Transaction Tax" (FTT) applies only to daily net purchases, i.e. if a client purchases 100 shares and on the same day sells 25 shares, they will only have to pay tax on 75 shares. The sale is not subject to tax.

Please see the following specific case:

01.01.2017 :: Purchase 100 shares of a French Company @£34

Gross Value:: 100 x 34 = EUR 3,400.00

FTT:: 3,400.00 x 0.3% = EUR 10.20

Net Value:: EUR 3,410.20

01.01.2017 :: Sale of 25 shares in a French Company @£34

Gross Value:: 25 x 34 = 850.00

FTT:: 0

Net Value:: EUR 850.00

The following calculation will be made at the end of the day 01.01.2017 :

Customer Net Purchase:: (100-25) shares

FTT charged:: 100 x 34 x 0.3% = EUR 10.20

FTT Due:: 75 x 34 x 0.3% = EUR 7.65

Amount to be Credited on the DO:: 10.20 - 7.65 = 2.55

To pur it simply: Sales Quantity / Purchase Quantity x Tax Paid

Banco Carregosa is the only financial intermediary in Portugal that offers "Zero Brokerage Commission" to clients who invest in the French Market through the online channel (online and GoBulling Pro).

Furthermore, and because we know how complex it can be to manage several accounts at the same time and to trade several daily trades (day trading) GoBulling has decided to save you the trouble.

Whichever account you use, GoBulling does the calculations.

Since the new tax only applies to daily net purchases (purchases minus sales), GoBulling will do the calculations, consolidating the transactions within the same account on a daily basis to calculate the net tax due. This facility allows you to buy shares through one sub-account and sell shares held in another sub-account and GoBulling will cross check both to determine the net purchases on which tax is payable.

Thus, regardless of the sub-account associated with the purchase and sale of securities (Web, GoBulling Pro, GoBulling Premium, Asset Management), GoBulling calculates the net amounts and will credit the demand deposit sub-account for the tax "credited" by sale transactions carried out on the same day, on the same share.

For more information on the Financial Transaction Tax (FTT), click here.

The list of French shares subject to tax is available here.

To join GoBulling Pro you must log in to the website and go to the menu Settings > Platforms. In order to start trading on this channel, you must inform Customer Service the balance you wish to allocate to your GoBulling Pro account. Then, you will be able to top up your account via homebanking any time you wish.

To install the GoBulling Pro trading platform you can download it here.

GoBulling Pro offers two trading options: the GoBulling Pro platform and GoBulling Pro Go. GoBulling Pro requires software that can be installed on Windows or Mac. GoBulling Pro Go offers a fully integrated solution on all devices (PCs, Macs, Tablets and Smartphones). You will find more information about these two forms of access, as well as links to install GoBulling Pro and access GoBulling Pro Go (browser and App) on the GoBulling Pro page. For more information see the GoBulling Pro manual.

GoBulling Pro works through download and installation. GoBulling Pro Go is accessible via browser and App. To learn more about the navigation differences between the two platforms, please refer to their respective manuals.

All buy and sell orders for Euronext markets placed through the GoBulling Pro platform (which results from the partnership with Saxo Bank) are redirected to other financial intermediaries which, under the MiFID, use "Best Execution" policies.

Due to the need to adapt to the various execution policies of the international financial intermediaries that used by the GoBulling Pro platform, the orders received, regardless of their validity period, are placed on the respective markets for one day only, and are renewed daily and automatically until their validity period has expired or they are executed or cancelled.

Thus:

1. The principle of "price-time priority" for orders that are carried over to subsequent sessions is not valid.

2. On the four Euronext exchanges, trading-at-last is not possible, which lasts from 4.35 p.m. to 4.40 p.m.

3. In the real time disclosure of quotes there is no disclosure of the opening, closing and auction theoretical price, although orders introduced are executed if they are compatible with the prices undertaken.

For those who do not wish to use the aforementioned features, Banco Carregosa has other alternative ways of operating. For more information please contact Investor Relations.

Check the price list and trading conditions on GoBulling Pro.

GoBulling Pro offers a simulation account, available for 60 days with 100,000 virtual euros. Request access to a demo account.

GoBulling Pro gives you access to a multitude of markets and instruments. Furthermore, you can take advantage of Zero Brokerage Fees for Equities, ETFs and Warrants on all 4 Euronext markets (Lisbon, Paris, Brussels and Amsterdam), as well as an Investor Relations service available from 8 a.m.-9 p.m. through the platforms chat room or contacts available here.

You can trade in stocks, bonds, Forex, Forex Options, CFDs, Futures, Stock Options, ETFs and ETCs, and Options Contracts.

GoBulling Pro gives you access to the following markets: Euronext (Lisbon, Paris, Brussels and Amsterdam), AMEX, NASDAQ, NYSE, Frankfurt Stock Exchange, Milano Stock Exchange, Sistema de Interconexion Bursatil Español, London Stock Exchange, Swiss Exchange, Wiener Borse, Helsinki Stock, Oslo Stock Exchange, Australian Stock Exchange, Athens Exchange, Prague Stock Exchange.

CFDs on Indices available:

S&P 500 Index

NASDAQ 100 Stock Index

Dow Jones Industrial Average Index

FTSE 100 Index

DAX 30 Performance Index

CAC 40 Index

Dow Jones Euro STOXX 50 Index

Swiss Market Index

ASX S&P 200 Index

Nikkei 225 Index

SWE 30 Index

IBEX 35 Index

AEX Index

S&P / MIB Index

MDAX Index

(1) Horários de negociação referem-se à bolsa do respetivo subjacente.

(1) Horários de negociação referem-se à bolsa do respetivo subjacente.

(1) Horários de negociação referem-se à bolsa do respetivo subjacente.
(2) Horário de negociação à sexta-feira é de 01:01 to 22:00.

(1) Horários de negociação referem-se à bolsa do respetivo subjacente.

(1) Horários de negociação referem-se à bolsa do respetivo subjacente.

(2) Hong-Kong efetua pausa entre as 12:00-13:00; e o Japão entre as 15:25 e 16:15.

You can trade the following 180 currency pairs via the GoBulling Pro trading platform:

• EUR-USD 
• EUR-GBP 
• EUR-JPY 
• GBP-USD 
• GBP-JPY 
• USD-CHF 
• USD-JPY 
• XAU-USD 
• XAG-USD

* When liquidity is more restricted in the market the trading hours may be further reduced on a daily basis.
** Dates and times for metals may change if there are national holidays and to reflect the times of the derivatives exchanges of the respective underlying.

You can trade Crypto Fx through the GoBulling Pro platform or GoBulling Pro GO (mobile and browser version).

All clients who are qualified to trade Forex will have access to Crypto Fx pairs. If you cannot find Crypto Fx, please contact your account manager to check if you are suitable for Forex trading.

Crypto Fx trades 24 hours a day between 11 p.m. on Sunday and 10 p.m. on Friday.

Prices will stop being disseminated one minute before the Friday close and assets will be non-tradable for 6 minutes.

You should note that the underlying Crypto Fx markets will remain open over the weekend so you should assess your exposure before closing on Friday.

Trading hours may be affected by special dates such as public holidays and changes to futures market trading hours.

Crypto Fx pairs allow fractional trading, i.e. it is possible to trade in tranches of cryptos.

This allows you to trade in fractions avoiding having to trade the corresponding value of a crypto, potentially lowering the investment value compared to buying the cryptocurrency.

The minimum investment for Crypto Fx pairs varies depending on the pair you are trading:

If you are trading Bitcoin pairs, the minimum investment is 0.01BTC;

If you are trading Ethereum pairs, the minimum investment is 0.1ETH;

If you are trading Litecoin pairs, the minimum investment is 1LTC.

The costs are available on the trading platform as well as in the Financial Instruments Price List that the Bank makes available to clients.

The exposure limit will be US$50,000 per coin for retail clients and US$200,000 for professional investors, for all Crypto Fx pairs.

You can short-sell all Crypto Fx pairs, which allows you to take short positions when you believe the asset is undervalued.

There is no need to have a crypto wallet as you are not buying the underlying currency. You are getting exposure to a currency pair that includes the cryptocurrency. For example, if you buy the BTCEUR pair, you believe that the relationship between Bitcoin and the Euro will be favourable to Bitcoin.

All Crypto Fx pairs are leveraged which allows you to open positions that have a higher market exposure than the amount you are investing. You should note that leverage allows you to ramp up gains but also losses.

You can check the required margins on the GoBulling Pro platform.

The settlement of positions will always be made in the second currency of the cryptocurrency pair, i.e. the fiat currency (e.g. USD, EUR or JPY), and converted to the accounts base currency.

Margins vary by pair and may change according to market conditions (e.g. when volatility is expected to change).

You can consult the applicable margin in the trading platform.

Crypto Fx trading is done by tracking the CME CF Bitcoin and Ether Real-Time Index. These indices are benchmarks registered with the European Benchmarks Regulation (EU BMR). You can find more information here and here.

Banco Carregosa does not receive cryptocurrencies nor does it allow the acquisition or transfer of cryptocurrencies.

As with Spot Forex positions, Crypto Fx positions have no physical settlement. When the position remains open at the end of each session, it is carried over to the next day and an adjustment is made to the position opening price (rollover).

Crypto-assets are digital representations of assets based on blockchain technology, which are not issued by a central bank, credit institution or e-money institution and can be used as a form of payment in an accepting community or have other purposes such as conferring the right to use certain goods and services or to a financial return.

For this purpose, the term "crypto-assets" encompasses the nomenclatures commonly associated with it, such as tokens, coins, cryptocurrencies or virtual currencies.

Source: CMVM

The acronym ICO is used to refer an initial distribution offering of crypto-assets. An ICO is a way of borrowing from the public through crypto-assets using blockchain technology. In this operation, the issuer, either an individual or a legal entity, issues crypto-assets that are paid in legal tender coins or other crypto-assets.

Source: CMVM

The risks of crypto-assets are, among others, the following:

Liquidity risk: investors may not be able to sell the crypto-assets they have purchased

Risk of partial or total loss of the amounts invested: the capital invested is not guaranteed, and the risks associated with the investment may not be referred to in the documentation published by the issuer of the crypto-asset.

Risk of insufficient information being made available: the information made available to investors may be omitted, inaccurate, incomplete and unclear, requiring persons intending to acquire them to have a high level of technical knowledge in order to be able to understand the characteristics of crypto-assets.

Fraud risk: there is an asymmetry between the information available to the issuer of the crypto-assets and the investor, and the inherent complexity of crypto-assets hampers investors ability to understand their purpose.

Lack of specific regulation for the protection of investors in crypto-assets other than securities: It is necessary to analyse each case to determine whether or not crypto-assets are covered by the regulation applicable to the securities market.

Most agents trading crypto-assets are not based in Portugal: dispute resolution may be outside the competence of national authorities, which may leave national investors unprotected. Risk in crypto-asset pricing: pricing is in many cases not transparent, so it may not correspond to the real market value of that crypto-asset.

Price formation risk for crypto-assets: price formation is in many cases not transparent, so it may not correspond to the real market value of that crypto-asset.

High volatility: the value of a crypto-asset is prone to sudden and wide price variations.

Money laundering risk: due to the anonymity associated with crypto-assets, the origin of the invested funds may be concealed.

Experimentation or innovation risk. Often, projects funded through ICOs are at an early, implementation or development stage or the business models are still experimental.

Risk of loss of access code to crypto-assets: The loss of the access code may make it impossible to definitively make any operations in the crypto-asset investment.

Source: CMVM

If investors decide to purchase crypto-assets or financial instruments with direct exposure to crypto-assets, for example CFDs on crypto-assets, they should fully understand the characteristics and risks thereof. Investors should not invest amounts that they cannot afford to lose and should be aware that the purchase of crypto-assets assets, even if made from regulated entities in connection with other activities, does not mitigate the risks described above.

Source: CMVM

If an ICO is directed to investors residing in Portugal and the crypto-assets issued in the ICO are securities within the meaning of the Portuguese Securities Code, the relevant legislation at national and EU level regarding public offerings of securities will apply.

Crypto-assets qualifying as securities or financial instruments that have been issued or are being marketed in Portugal are subject to a number of rules.

Source: CMVM

Not all crypto-assets are securities, as being classified as such requires a case-by-case analysis. In order to be considered a crypto-asset, several requirements set out in the law must be met cumulatively.

Source: CMVM

You can change the password via the platforms Settings menu. In case you dont remember it, please contact our Customer Service.

The transactions made on the GoBulling Pro platform are reflected in the sub-account associated to this platform. Through homebanking you can consult your portfolio of instruments acquired on GoBulling Pro.

Opening orders

Opening orders

Shares

Futures

Options (Stock and Futures)

Market

Limit

If performed (Realise Gains - Limit)

If executed (Stop Loss)

If executed Trailing stop

(1) Stop and Trailing Stop orders in FX are triggered at the Bid or Ask price if it is a Buy or Sell order respectively.

*The acceptance of Stop Orders and their type (Stop, Stop Limit, Trailing Stop), may vary between financial instruments and the exchanges where they are traded or the respective underlying if in the case of OTC (Over The Counter) derivatives or also called "OTC market".

Yes, by subscription. Tier 1 (first or best bid and offer) and Tier 2 (best bid and offer) quotes are available. The monthly charge can vary between Tier 1 and 2. Please check the price list here.

Whenever there is an excess of margin use (use percentage equal to or greater than 100%), the platform automatically closes all positions in derivative instruments, this closure being dependent on the verification of normal liquidity and volatility conditions (stop-out mechanism). The GoBulling Pro platform normally operates on Sundays, opening for order placement and execution at 20:04 (GMT+1 in summer and GMT in winter time), with settlement processing due to margin violations usually starting at 22:00 (GMT+1 in summer and GMT in winter time). However, the stop-out mechanism does not constitute an account risk management tool and works at the Banks discretion. The investor should act in advance.

Access to investment in certain financial derivative instruments may be restricted due to the investors failure to respond to or update the MiFID adequacy survey in a timely manner (accessible for completion and updating through homebanking in My Account > Personal Details > MiFID) or due to non-compliance with the access requirements to the platform on which they are traded (Settings > Platforms). Likewise, any supervening change to the contractual or pre-contractual conditions that the client should be aware of may imply the need for the investor to renew the subscription.

The method used to allocate positions/transactions is FIFO ("First In, First Out"), i.e. the first purchases [sales] will be allocated to the first sales [purchases]. On the GoBulling Pro platform, whenever you do not use the special position closure and/or order relation function by GMT 21:00 (after the closing of the US stock exchanges), the system will automatically use this accounting criterion. In futures and options contracts FIFO is the only method available for the allocation of positions/transactions.

An Investment Fund (IF) is a collective financial instrument that results from the investments of several individual investors and is designed to invest in certain assets for a certain return.

Thus, each participant in an IF is the holder of shares (called IU, Investment Units) which represent each clients investment.

The Funds give investors access to diversified portfolios of financial assets (in the case of securities funds) or real estate assets (in the case of real estate funds) managed by professionals. IF management companies are supervised by Banco de Portugal and the Portuguese Securities Market Commission.

See the CMVMs Investment Funds Manual.

Each Investment Fund is divided into small equal portions called Investment Units (IUs) which represent the investment of each participant in the IF. The value of the global portfolio of an IF is equal to the sum of all the shares (or IUs) held by each individual investor. By subscribing to IUs, the investor acquires ownership of a part of the IFs assets (of an amount corresponding to the investment).

The same Fund may have different types of unit, which differ according to Currency, Distribution Policy and Class.

Currency

Distribution Policy

Class

Accumulation

Distribution

Institutional

Retail

With regard to the Distribution Policy, the Funds may be either for the accumulation or distribution of the return obtained.

Typically, the Fund name may identify the type of IU: E2 EUR [Accumulation] and E5 EUR [Distribution].

The NAV is the value of an Investment Unit, which is calculated once a day.

The unit value of investment units in the Fund is calculated daily by the Management Entity using the formula:

Unit Value = Net Asset Value of the Fund / No. of units in circulation

The Net Asset Value of the Fund is obtained by valuing all the assets that make up the portfolio as follows:

Listed assets are valued at the last available stock exchange quotation;

The interest on bonds and deposits is generally calculated up to the day corresponding to the valuation;

Assets denominated in foreign currencies are converted into the Funds reference currency.

The following profitability indicators can be consulted on the IF page:

Growth of 100 - Graph of growth of 100 (EUR) for the last 10 years. Comparison between Fund (red), category (orange) and benchmark (green);

Annual returns % - Comparative table between Fund, category and benchmark and indication of the Funds percentile each year;

Annualised % return - comparative table between IF, category and benchmark

Quarterly Return % - Comparative table between Fund, category and benchmark.

Morningstar Rating (relative to the category).

On the IF page, you can consult the following risk indicators:

• Morningstar Rating (relative to the category);
• Standard Deviation;
• Sharpe ratio - the Sharpe ratio is a measure of return-risk calculated on the basis of the data for the last 36 months by dividing the excess return obtained by the Fund (compared with a risk-free asset) by the standard deviation of that excess return. The higher the Sharpe ratio, the better the Funds performance over the analysed period. The Sharpe ratio therefore measures the excess return per unit of risk. Source: Morningstar
• Sortino ratio - the Sortino ratio is a variation of the Sharpe ratio that considers the standard deviation of falls in the denominator (rather than the overall standard deviation). This disregards the "positive volatility" that emerges from periods of sharp gains.

In the Key Investor Information Document (KIID) you will also find the risk and reward profile.

The KIID risk indicator is used to classify Investment Funds into different risk categories. It is calculated in accordance with the standards published by the European Securities and Markets Authority (ESMA) and forms part of the "Key Investor Information Document" (KIID). This indicator represents the historical volatility of the Fund’s NAV on a scale of 1 to 7.

Funds with a low indicator tend to show smaller price fluctuations and therefore a lower probability of capital losses. Conversely, Funds classified with a higher risk tend to show sharper fluctuations and a higher risk of losses.

The KIID risk levels correspond to the following volatility ranges:

The volatility of each Investment Fund is calculated on the basis of the weekly returns observed over the previous 5 years. Where the Fund does not have sufficient track record to calculate the indicator, the returns of a "model portfolio" representative of the Funds objective or other methodologies clearly stipulated by European regulators are used as a basis. The calculation takes into account the distribution of dividends by the Funds, where applicable. The indicator does not differentiate between positive or negative fluctuations, but only measures the general tendency of the Funds NAV to fluctuate.

You can subscribe to an Investment Fund through homebanking, accessing the menu Savings and Investment > Investment Funds. You can enter the Fund of your choice and consult the available information - Risk, Return, Rating, Sectorial Exposure and Fund Composition. Alternatively, you can also consult the Investment Funds Search and use the filters available .

As a general rule, orders should be entered in an amount in the Funds quotation currency.

Most Funds have a minimum subscription amount. This amount can be found in the IF Prospectus.

Once the order is placed, the subscription order is made with an open quotation. Therefore, investors will only know the value at which the Fund has been subscribed on one of the business days following the order.

The order can be introduced via homebanking in the menu My Transactions > Order Management. As soon as it is executed, you will be able to see the Fund in your Portfolio.

When a Fund is subscribed online in a currency that the customer does not have available, homebanking asks if you want to make the exchange automatically.

In the menu My Portfolio > Portfolio you can check the instruments that form your portfolio. If you want to redeem a Fund you can open the Product Fact Sheet and be redirected to the page where you will find the options "Subscribe" and "Redeem" on the top right corner.

Unlike the subscription, the redemption is made in IUs. You must state the number of IUs you wish to redeem. You can check the number of IUs in your portfolio on the "Portfolio" page and on the sidebar of the order entry page.

Investment funds typically have an extended settlement period so that if you wish to redeem a position held in your portfolio within the first few days after subscription, you may not be able to do so immediately.

Simply consult the positions in the portfolio, select the Fund you want to reinforce and click on “Subscribe”. The whole process follows the same principles as a first subscription.

As with the initial subscription, many Funds have an additional minimum subscription amount. This can be found in the Prospectus.

This protocol is intended for DECO members, subscribers of DECO PROTESTE or PROTESTE INVESTE publications.

This protocol offers clients special conditions for subscribing Investment Funds, awarding them a loyalty bonus that varies according to the subscribed publication – see the conditions here.

This bonus is converted into points that can be used to subscribe to more IUs.

To benefit from the Protocol, simply log in and fill out the form here (accessible through the menu Settings > IF PROTESTE INVESTE Protocol application). After submitting the form, your Account Manager will validate the Conditions and inform you as soon as you are able to collect the points relating to the Protocol.

See the list of eligible Funds here.

By entering a subscription order on your homebanking into any Fund on that list, you will have the opportunity to use the points.

On the "New Order" screen, once you have selected an IF, the "DECO Loyalty Reward" will appear in the right column indicating the amount (in EUR) that you have available for use.

If you want to use the available points you must answer "Yes", after inserting the amount, and indicate in the field "DECO Loyalty Reward (EUR)" the value to be considered.

After subscription to a Fund and use of the loyalty reward, the following will appear on the statement of account movements: the initial subscription without considering the reward, the cancellation of that subscription, and the final subscription with use of the reward.

Click here to see the selection criteria.

To subscribe to a Fund Selection you must log in and access the relevant forms. After submitting the information requested in the form, your Account Manager will contact you and send you the documents you need for the subscription. You should refer to the "Key Investor Information Document" (KIID) of the Funds that form the Selection and which your Account Manager will have sent you via email.

When a Selection is updated the Bank informs the clients who hold the respective Selection of the changes. You should then contact your Account Manager if you wish to replicate the updates.

When you subscribe to a Selection, a sub-account is created where you can consult the securities included in the Selection as well as their performance. However, you cannot enter orders individually in this sub-account.

To redeem a Selection you must login and submit the redemption form. As with the subscription process, your Account Manager will contact you to follow up on the request

With regard to the Distribution Policy, the Funds may be either for accumulation or distribution of the return obtained.

Typically, the Fund name may identify the type of UP: E2 EUR [Accumulation] and E5 EUR [Distribution].

Holders of distribution IUs, as the name suggests, are paid a dividend periodically. In the accumulation class, this dividend is not distributed, but capitalised by the IF. Therefore, on the dividend payment date, the Net Asset Value (NAV) equivalent to the Funds IUs price of the distributing class will be adjusted to reflect this payment.

A priori, if the client reinvests the dividend at a rate equivalent to the return of the Fund, the return generated by the two classes of Ius should be identical. One should, however, consider the different tax treatment for dividends and capital gains(1) .

(1)Capital Gains: "The annual positive balance between capital gains and capital losses resulting from the disposal is subject to IRS, at a special rate of 28% (or 22.4% if the taxpayer is a resident in the Azores), without prejudice of the resident taxpayer opting for its aggregation".

Dividends: Income in respect of units in Foreign UCITS distributed or made available to the resident holder is subject to definitive withholding tax at the rate of 28% (or 22.4%, in the case of a taxpayer resident in the Azores Autonomous Region) at the time it is paid or made available."

Directive 2014/65/EU, commonly referred to as the Markets in Financial Instruments Directive II (MiFID II) aims to strengthen investor protection, highlighting, among others, the following measures:

• Strengthening the powers conferred on supervisory authorities with regard to the marketing of financial instruments;
• Mandatory registration and preservation of communications with customers in the negotiation of products;
• Imposing more detailed suitability tests prior to the marketing of more complex products and services; and
• Limitation of products considered as "non-complex”.

MiFID II covers the states of the European Union, Iceland, Norway and Liechtenstein.

You can consult the CMVM pages created for this purpose.

There are three categories of investors: Eligible Counterparties, Qualified Professional Investors and Retail Investors. Each category is subject to a presumption of knowledge and experience necessary to make decisions on investments in financial instruments, namely of the implicit risks. For this reason, the law determines the degree of protection in relation to each type of investor, especially regarding the information provided and the analysis of the suitability of the operations or services in relation to the investor. Retail investors enjoy a higher degree of protection and eligible counterparties a lower degree of protection.

Eligible counterparties – The following fall into this category:

• Credit institutions;
• Investment companies;
• Insurance companies;
• Collective investment institutions and their management companies;
• Pension funds and their management companies;
• Other authorised or regulated financial institutions, namely credit securitisation funds, their management companies and other financial companies envisaged by law, credit securitisation companies, venture capital companies, venture capital funds and their management companies;
• Financial institutions of States that are not members of the European Union that carry out activities similar to those referred to in the previous paragraphs;
• Entities trading in commodity financial instruments;
• National governments, central banks and public bodies that manage public debt, supranational or international institutions such as the European Central Bank, the European Investment Bank, the International Monetary Fund and the World Bank.

Professional investors - By default, the following fall into this category:

• Regional governments;
• Legal persons whose size, according to their last individual accounts, meets two of the following criteria:

a) equity of 2 million euros;

b) total assets of 20 million euros;

c) net turnover of 40 million euros.

For the purposes of the activity of intermediation, persons providing investment services or performing investment activities consisting exclusively in dealing for their own account on forward or spot markets, in the latter case for the sole purpose of hedging positions on derivatives markets, or in dealing or participating in the formation of prices on behalf of other members of those markets, and which are guaranteed by a clearing member acting on those markets, when the responsibility for the execution of the contracts entered into is assumed by one of those members.

Retail investors – includes all investors who do not fit into the criteria defined for the other categories.

The retail client may request to be treated as a professional client. Satisfaction of such a request depends on a prior assessment of their knowledge and experience, which must meet at least two of the following requirements:

a) Have carried out operations of significant volume in the relevant market, with an average frequency of 10 operations per quarter, during the last four quarters;

b) have a portfolio of financial instruments, including also cash deposits, in excess of EUR 500,000;

c) They must work or have worked in the financial sector for at least one year in a position that requires knowledge of the services or operations in question.

In case the application is sent by a legal person, the requirements concerning knowledge and experience will be measured with respect to the respective person responsible for the investment decisions.

The Bank may, on its own initiative, treat any professional client as a retail client, and a professional client may also request to be treated as a retail client.

The Bank may also, on its own initiative or at the clients request, treat an eligible counterparty as a professional client or as a retail client.

For complex operations or services on financial market instruments, the Bank analyses their suitability to the clients profile.

In receiving and transmitting or executing orders, the Bank analyses knowledge and experience for complex financial instruments in which the client is classified as a retail investor.

Regarding portfolio management on behalf of a third party or investment advice activities, the Bank analyses, in addition to knowledge and experience of the services or financial instruments covered, information on the financial situation and objectives of the investment.

Simple term deposits: deposits with a fixed rate or in which the variable rate is indexed in a simple way to money market indices;

Structured (complex) term deposits: the remaining ones;

Non-complex shares: those admitted to trading on a regulated market or on an equivalent market or in a multilateral trading facility, with the exception of shares in collective investment undertakings that are not harmonised and shares that incorporate derivatives;

Complex bonds: the remaining ones;

Non-complex investment funds: units and shares in undertakings for collective investment in harmonised securities, excluding undertakings for collective investment in structured harmonised securities;

Complex investment funds: the remaining ones;

Non-complex money market instruments: those which do not incorporate derivatives or whose structure makes it difficult to understand the risks involved;

Complex money market instruments: the remaining ones.

The Legal Entity Identifier (LEI) is a unique international code for legally identifying entities participating in financial transactions.

Article 26 of Regulation (EU) No. 600/2014 (MIFIR) obliges Banco Carregosa to obtain the LEI for all companies conducting transactions in:

• Securities admitted to trading in the European Union;
• Derivatives of securities admitted to trading in the European Union;
• Index derivatives or baskets that include securities admitted to trading in the European Union.

See the list of all securities covered by the new regulation.

In addition, all entities that have access to the GoBulling Pro or GoBulling Pro Go platforms are required to obtain the LEI code.

Banco Carregosa is prohibited from transmitting or executing any orders on securities mentioned in the previous question for entities that have not obtained the LEI. Access to the platforms will also be barred, even if you wish to trade securities other than those mentioned.

You can obtain the LEI through an approved Local Operating Unit (LOU) here.

To assist you, the LEI application guide is available through the LOU that Banco Carregosa used to obtain its LEI.

This is based mainly on two pillars: Authenticity and Confidentiality.

The first ensures that the user is communicating with Banco Carregosa and not with any other entity. To this end, the Digital Certificates technology is used.

To ensure that the authentication works two-ways, the username and password guarantee the validation of the user in the Application.

Confidentiality has two purposes: the first is to guarantee the integrity of the data being sent, making it impossible to alter messages or even exchange them; the second is to transmit unintelligible text over the network so as not to reveal its contents.

A digital certificate contains reliable information about the site being visited and serves as an identifier for the user. There will always be a validity period related to it and any inconsistency in the data presented should be cause for suspicion.

VeriSign, Inc. is a worldwide renowned company that offers digital certificate management services in addition to several other "trust services". These services are widely used in wireless Internet e-commerce. For more information, go to www.verisign.com.

The application uses state-of-the-art technology - 128-bit SSL (Global Server) IDs. For more information, see SSL.

For greater performance, we recommend using the latest versions of Netscape® or Microsoft® browsers.

You can check the security of the site by clicking on the padlock on the lower left corner of the browser or on the VeriSign symbol. These two provide, respectively, information about the content of the pages (CipherText or PlainText) and their origin, which in this case should always be Banco Carregosa.

In order to provide the client with secure access to and use of homebanking, Banco Carregosa provides security instruments, complementary to the User ID and Password for logging in, and which may be activated or deactivated at any time.

Through the menu Settings > Security you can modify and activate/deactivate the security mechanisms associated to the login and the execution of operations (except for the password that cannot be deactivated, only modified). For each situation (login and operations) you can choose different mechanisms:

• PIN;
• SMS Token; and
• Biometrics.

To activate and set up the security mechanisms, go to the menu Settings > Security in your homebanking.

Activating a security mechanism for logging in/operations means that you will not be able to perform any of the actions without complying with the validation you will be asked to perform.

For example, you will not be able to log in with just your User ID and Password if you enable SMS Token. Also, if you activate facial recognition for operations, you will not be able to buy shares if you do not carry out the steps to capture your face and thus confirm your identity.

To access homebanking you need your User ID and Password. However, we recommend that you activate another mechanism, which is available to you: Pin, SMS Token or Biometrics - identity verification - through face recognition.

When performing operations you can activate Pin, SMS Token or Biometrics via Face or Face and Voice. If you do not have any mechanism selected, when making transfers you will always be asked for the PIN.

The User ID is the identification of the Banco Carregosa client that allows access to the online investment channel. If you have opened an account online, the User ID is sent to you at the end of the process via email; if the account opening process was done on paper, but you requested to join the Banco Carregosa website, you will receive an email with the User ID as soon as the account is approved.

Click here for more information on User ID.

Yes, you can change your password. We recommend that you do this periodically. Go to Settings > Security.

Your password is personal and should not be passed on to third parties. In addition, when setting it, you must use:

• at least 8 characters;
• upper and lower case letters;
• numbers.

If you want to use special characters you must choose one of the following: "! @ # $ % ^ & * ( ) _ + | ~ = ` { } [ ] : ; < > ? , ./ (space)"

No, however, we recommend that you change it regularly.

If you have forgotten your password or User ID, click here, fill in the details and wait for an email with instructions.

The PIN is a security instrument for logging in or performing operations on your account. By default, this PIN is always requested when executing financial transfers. You must set it in the menu Settings > Security, where you can also activate it for logging in and/or for all operations.

If you do not define any security mechanism for operations, the PIN will always be requested when making transfers.

SMS Token is a security mechanism that sends a code to the mobile phone number you have registered in your personal data. You can activate/deactivate this mechanism at any time in homebanking. It may take effect at the time of login and when performing operations and can be set in the menu Settings > Security.

If you choose SMS Token as your security mechanism, a code is sent to your mobile phone:

(1) if active for login - after this enter the user and password; or,

(2) if active for operations - prior to order confirmation.

The telecommunication operators are responsible for sending SMS messages. In executing operations, if the time for entering the code has expired, you can always generate a new code.

To change the mobile number associated with your personal details and, therefore, with the SMS Token service, you must speak to your Account Manager.

Biometrics is a mechanism that consists in confirming the identity of a client through their biometric data (fingerprint, DNA, face, voice, etc.). In Banco Carregosa, as a security mechanism, you can use facial recognition - it involves video capture.

You can activate/deactivate this mechanism and define whether you want it for login, operations, or both, in the menu Configuration > Security of your homebanking.

Using this mechanism presupposes the installation of an APP - available for iOS and Android - which must be synchronised with your homebanking when you first install the APP.

Once you activate this security mechanism you will receive notifications on your mobile phone when logging in and/or performing operations - depending on what you have defined.

To log in /perform operations, you should open the App and allow facial recognition as defined.

Banco Carregosa is not responsible for notifications not sent or not received by clients due to reasons related to the malfunctioning of their equipment or internet network disruptions.

Installing and using Banco Carregosa’s App may involve mobile data consumption. Operators are responsible for charging the costs they have contracted with the client.

Biometrics is today considered one of the most secure mechanisms. For example, it ensures that even if the device on which the App is installed is stolen, validation cannot be successfully completed if the face does not match the clients.

Your data will be processed exclusively in the context of the biometric authentication and validation service for operations through the Banco Carregosa App.

Yes, your biometric data will be provided to Beyond Emotions, Lda, provider of the algorithm underlying the service. However, the data transmitted will not be associated with the identity of the holder, so this entity will not be able to automatically identify you.

Banco L. J. Carregosa will keep your data for the period strictly necessary to provide the biometric authentication service. The data are deleted as soon as the service is cancelled or when you exercise your right to erasure.

Yes, consent may be withdrawn at any time by using the service cancellation option.

Unless the client, pursuant to Article 18(1)(b) of the General Data Protection Regulation, chooses to restrict processing, biometric data shall be deleted immediately upon cancellation of the service by the client.

Yes, you may contact Banco Carregosa’s Data Protection officer at data.protection@bancocarregosa.com to clarify any questions you may have in order to exercise your rights under the legislation on personal data protection.

Please refer to the General Data Protection Regulation. Alternatively, you can contact our Data Protection Officer via the contact details given above.

Your biometric data are stored at Banco Carregosa, and you have the option "Cancel service" which includes the right to be forgotten.

Please consult the security policy. The online collection and processing of data carried out by Banco Carregosa is registered with the National Data Protection Authority (CNPD).

Please refer to the cookie policy.

In this case, you should contact your Private Banker/Account Manager.

You should address the National Data Protection Authority, using this form.